We've heard from many of you about the UC mandatory password change as mentioned in the last two Tech Talks. Here are our most common responses to questions we've received about this:
1) The letter, from Tom Barton, Chief Information Security Officer for the University, is indeed legitimate. The link in the letter is valid, too. Following the link should take you to a web page with a uchicago.edu URL that explains the University of Chicago Password Refresh Campaign, with directions on what to do and how to do it.
2) You have three weeks from the day the letter was sent to complete the password change. If you don't, you won't be able to access any services behind the CNet password, including the wireless network and the UC HR portal, ESS.
3) Some users may need to enter the new password in certain settings on laptops, smartphones, or tablet computers. These include syncing your uchicago e-mail on these devices, managing your uchicago-secure wireless profile, and those who use the University's outgoing mail server (authsmtp.uchicago.edu) in their Mail settings. The IS team has put together a web page detailing those instances you will most likely encounter. You can find it at: http://www.ucls.uchicago.edu/labnet/tech-support-center/cnet-password-change-info/index.aspx
4) This password change does not affect our students or any employees who've changed their CNet ID in the last year, so there are folks who won't get the message from UC IT Services.
if you have trouble establishing your new password, don't hesitate to contact the UC help information given in the letter.
For those of you who have not used your uchicago.edu e-mail account in some time and may have the password change letter sitting in that account, our best advice at this time is to call the UC help desk at 773-834-TECH and tell them you need help in gaining access to that account. If you still have questions or need help, please let IS know.